Refund Policy

We want you to love your name badges. Our badges are custom made, so please review your proofs carefully before approving. However, if something isn't right we'll do our best to fix it. This policy sets out when you can request a refund or replacement and how to contact us.

1 Change‑of‑mind

Because each badge is custom printed, we generally cannot accept returns or provide refunds if you simply change your mind. The Australian Competition and Consumer Commission states that businesses are not required to provide a refund or replacement if you change your mind. Please double‑check your order details and proof before approving production.

2 Major problems

If your badge has a major problem you can choose to receive a replacement or a refund. A major problem means the item:

  • has a problem that would have stopped someone from buying it if they had known about it;
  • is unsafe;
  • is significantly different from the sample or description; or
  • doesn't do what we said it would, or what you asked for, and can't be easily fixed.

You can also choose to keep the badge and we will compensate you for any drop in value.

3 Minor problems

If the problem is minor (for example, a small printing error or manufacturing defect that can be fixed), we will repair or replace the badge within a reasonable time. If it cannot be repaired in a reasonable time, you may choose a refund or replacement.

4 Our error versus your error

Where an error is made by us (misspelling, wrong colour, production defect) we will replace, repair or refund the affected badges at no cost to you.

Where an error results from information you provided – including incorrect names, a wrong logo file, or a proof you approved with mistakes – the cost of reprinting is your responsibility. We will work with you to reach a fair resolution, but if no agreement can be reached the full cost falls to the customer.

5 How to request a refund or replacement

To help us resolve your issue quickly:

  • Contact us within 14 days of receiving your order.
  • Provide your order number, a description of the problem and photos if possible.
  • Keep your proof of purchase (e.g. your receipt); we may ask for this.
  • Do not return items without first contacting us – we will advise the correct return address.

Once we receive your request we will assess the issue and let you know the outcome. If a refund is approved it will be processed to your original payment method. Please allow a few business days for your bank or payment provider to make the funds available.

6 Shipping costs

If the item is faulty or not as described we will cover the cost of return shipping. If you are returning items for reasons not covered by consumer law, you may be responsible for any return postage. Refunds for original shipping charges will only be provided where required by law.

7 Contact us

If you have questions about this policy or need help with a return, please contact us:

Last updated: 10 March 2026